We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Parasite Prevention

While keeping our clients and teams protected

The arrival of warmer weather means the arrival of ticks and fleas. To help your furry family member remain free of these unwelcome guests, let’s get them protected!

Although our community is faced with an unprecedented situation, our team at  College Manor Veterinary Hospital has taken additional measures to protect you and our team while providing the necessary care and prevention treatment for your pet.

We are offering a new Parasite Prevention Plan for Pets – a plan designed to provide your pet with parasite prevention while practicing physical distancing during these challenging times.

Check out which of these two options is best for you and your pet. If you are unsure, email us at info@collegemanorvet.com and we can discuss which solution is best.

Option 1: Prevention Medication Pick Up

When to pick this option: “My pet is healthy and I want to ensure it stays that way.”

This option is best for: Clients whose pets have visited our hospital in the last 12 months.

  1. Email us to place an order for medication.
  2. Pick up medication for your pet from the hospital. Instructions will be provided on how you can administer the medication.

All pick ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 2: Prevention Medication with Contactless Hospital Visit

When to pick this option: “My pet has health challenges.”

This option is best for: Clients whose pet is on regular medication, has existing conditions (weight loss, chronic issues, or medications), and/or has had a noticeable change in health, and may require an examination from our veterinarian.

  1. Email us to discuss your pet’s health and to book an appointment.
  2. When you arrive, remain in your vehicle and call us. We will provide directions on a contactless method to transfer your pet to us for their visit. Only your pet enters the hospital while you remain in your vehicle.
  3. The veterinarian will connect with you via phone or video during or post-exam. The doctor will discuss any additional testing that is recommended based on diagnosis.
  4. One of our staff members will bring the seasonal prevention medication (and any other medication) to you outside the hospital along with your pet.
  5. We will discuss treatment and take payment over the phone (or bring the credit and debit card machine to you, where applicable).

For your parasite prevention inquiries, please send us an email at info@collegemanorvet.com, or call us at 905.853.4706. Due to higher than normal call volume, we may not be able to answer the phone right away. Please leave us a message or send us an email and we will get back to you as soon as possible. 

Our regular methods may have changed, but our goal remains the same – to ensure our furry friends continue to stay healthy and protected so you can enjoy their snuggles all year long.

For regular updates on our hours and visit protocols, check out our Facebook page.

Sincerely,
Your dedicated team at College Manor Veterinary Hospital

 

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905.853.4706. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours:
Monday - Wednesday: 9:00 am - 7:00 pm
Thursday: 9:00 am - 6:00 pm
Friday: 9:00 am - 4:00 pm
Saturday: 9:00am - 1:00pm
Sunday: Closed

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone.

You can also use our online store and have your food delivered directly to your home. To sign up, visit our website.

Note: Due to the continued health precautions recommended by Health Canada, we have elected to discontinue 'in clinic' pick-ups for items ordered via our Webstore including both medications and food with immediate effect. The delivery option is extremely flexible and they will deliver to your place of work, home, cottage or wherever you choose.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

Your dedicated team at College Manor Veterinary Hospital