Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
You should examine your cat’s ears regularly to ensure they are clean, pink and dry, but only clean them when required. Should you notice any discharge, odour or wetness, this would indicate a potential problem that should be seen and diagnosed by your veterinarian. It is also recommended to only use cat specific ear cleansing solutions which will help to maintain your cat’s ear health.
What ear cleaning services does the clinic provide?
If your pet is current on his/her annual wellness examination and you just would like to learn how to clean and maintain their ears, please call the clinic at (905) 853-4706 and schedule an appointment with one of our Registered Veterinary Technicians who would be happy to offer you some tips and tricks. Typically, our clients call when their dog has an odour or discharge from the ears and are shaking their heads excessively and this pet would need to be scheduled in with one of our fabulous doctors to be assessed and treated accordingly.
What is clinic booking and cancellation policy?
Our appointment calendar is booked on a first come first serve basis. Of course, should you have an unforeseen medical issue, the staff will do their best to accommodate you and your sick pet. As I’m sure is the case with most businesses, our evening and Saturday appointments always book up quickly, so if you know that is the only time you can make it in to see us, please book as far ahead as you can so we can accommodate you and your pet needs.
Do you offer packages?
We don’t have any specific wellness packages at this time, but all of our routine surgery (i.e. spay and neuter) treatment plans are put together in groups according to the weight of your pet. If you are interested in a routine surgery quote, please call the clinic for their assistance. Each dental procedure is assessed on an individual basis and because of this, we cannot give treatment plans for dental over the telephone. If you would like to receive a dental treatment plan, please call the clinic to schedule an appointment at (905) 853-4706.
Do you know the most common disease in dogs and cats? It is not liver or kidney disease, or even thyroid disease. It is dental disease! Did you know that dental disease affects over 80% of dogs over the age of 3 years, and between 50-90% of cats over 4 years?
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 905.853.4706. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Note: Due to the continued health precautions recommended by Health Canada, we have elected to discontinue 'in clinic' pick-ups for items ordered via our Online Store including both medications and food with immediate effect. The delivery option is extremely flexible and they will deliver wherever you choose.
3. OPERATING HOURS
We are OPEN with the following hours:
Monday - Thursday: 8:00 am - 7:00 pm Friday: 8:00 am - 4:00 pm Saturday: 9:00 am - 1:00 pm Sunday: CLOSED
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
Your dedicated team at College Manor Veterinary Hospital