We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Nail Trimming and Ear Cleaning for Cats

You should examine your cat’s ears regularly to ensure they are clean, pink and dry, but only clean them when required. Should you notice any discharge, odour or wetness, this would indicate a potential problem that should be seen and diagnosed by your veterinarian. It is also recommended to only use cat specific ear cleansing solutions which will help to maintain your cat’s ear health.

What ear cleaning services does the clinic provide?

If your pet is current on his/her annual wellness examination and you just would like to learn how to clean and maintain their ears, please call the clinic at (905) 853-4706 and schedule an appointment with one of our Registered Veterinary Technicians who would be happy to offer you some tips and tricks. Typically, our clients call when their dog has an odour or discharge from the ears and are shaking their heads excessively and this pet would need to be scheduled in with one of our fabulous doctors to be assessed and treated accordingly.

What is clinic booking and cancellation policy?

Our appointment calendar is booked on a first come first serve basis. Of course, should you have an unforeseen medical issue, the staff will do their best to accommodate you and your sick pet. As I’m sure is the case with most businesses, our evening and Saturday appointments always book up quickly, so if you know that is the only time you can make it in to see us, please book as far ahead as you can so we can accommodate you and your pet needs.

Do you offer packages?

We don’t have any specific wellness packages at this time, but all of our routine surgery (i.e. spay and neuter) treatment plans are put together in groups according to the weight of your pet. If you are interested in a routine surgery quote, please call the clinic for their assistance. Each dental procedure is assessed on an individual basis and because of this, we cannot give treatment plans for dental over the telephone. If you would like to receive a dental treatment plan, please call the clinic to schedule an appointment at (905) 853-4706.


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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905.853.4706. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours:
Monday - Wednesday: 9:00 am - 7:00 pm
Thursday: 9:00 am - 6:00 pm
Friday: 9:00 am - 4:00 pm
Saturday: 9:00am - 1:00pm
Sunday: Closed

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone.

You can also use our online store and have your food delivered directly to your home. To sign up, visit our website.

Note: Due to the continued health precautions recommended by Health Canada, we have elected to discontinue 'in clinic' pick-ups for items ordered via our Webstore including both medications and food with immediate effect. The delivery option is extremely flexible and they will deliver to your place of work, home, cottage or wherever you choose.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

Your dedicated team at College Manor Veterinary Hospital